Logic Hyper Link Systems Sdn Bhd recognizes the importance
of providing superior maintenance and support service
towards our customers. Maintenance and support are critical
factors in users satisfaction with a system and is a
significant feature of a quality product.
For Logic Hyper Link Systems, support and maintenance
are proactive activities. It is not sufficient to simply
react when the user reports a problem. Preventive maintenance
is practiced on all aspects of the system - not only
hardware, but software, procedures and people. Logic
Hyper Link Systems will maintain a continuous dialogue
with the user organization to ensure that not only are
problem solved, but also that minor concerns and potential
problems are resolved early.
The successful Application upgrade, hardware, and
software of Logic Hyper Link Systems computerization
plan is dependent upon a well-structured support strategy.
Our overall Project Management Team is attached. Integration
is the most important aspect of the project. A smooth
coordination between team members is crucial. This comes
from DBORA Consulting (M) Sdn Bhd, and any third party
supplier. As for the support it consists of :-
- Pre-installation support
- Post-installation support
Pre-Installation Support, and
Hardware & Software Upgrade
Logic Hyper Link Systems alongside DBORA Consulting
(M) Sdn Bhd is committed to make this customer project
a success and as such has geared a project team specially
to handle the implementation activities of this project.
This project is structured to coordinate and handle
the installation, testing, commissioning and training
activities related to this project. Once these activities
are completed satisfactorily, the support and maintenance
plan outlined in this proposal will be in effect.
The Project team members will consist of consultants
from Logic Hyper Link Systems and DBORA Consulting (M)