Services > Sun Support & Services


Sun Spectrum Collaborative Support Silver Program On-Site Features

System Approach Coverage Support

  • 9-6 M-F Telephone Coverage Hours from Sun Solution Center (in-country)
  • 9-6 M-F Field Service Provider On-Site Support Coverage
  • 7 X 24 Field Service Provider On-Site Support Coverage (optional)
  • Same Day Parts Replacement/Delivery
  • Remote Dial-In Analysis Service (Condition Apply)
  • Solaris Enhancement Releases
  • SunSolve Online and CDROM Knowledge Database
  • Patches and Maintenance Releases included in term of contract


Responsive Problem Resolution - Unlimited Telephone Support during local office hours (9.00am - 6.00pm) Monday to Friday - Live Telephone Transfer for urgent problems to support engineers who have the right information to answer your question. - 4 (Four) hours Response Time during local hours (Monday - Friday) for urgent hardware problems - Proactive SunSolve Early - Notifier Service - Remote Dial-In Analysis.

Fast answer to technical questions - Access to SunSolve Knowledge Database via CDROM or Internet
Easy access to software enhancement and maintenance releases - Solaris Enhancement and Maintenance releases - Electronic access to software patches.

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