Logic provides flexible solutions for your hardware maintenance needs. We have developed a variety of support packages tailored to varying customer requirements. Our expert team of Support Engineers provide support for most major platforms includng Microsoft, Linux and IBM systems, as well as High-End Servers, Workstations and Peripherals. Service agreements range from labor only, to full on-site hardware maintenance, which includes help desk assistance, parts replacement and on-site labor.
1. Annual Hardware Maintenance - Help Desk Assistance , 2-Hour Response Time( 8 a.m. to 5 p.m), Monday to Friday excluding holidays ,Next-Day On-site Parts Replacement , Same-Day On-site Repair Options and 24/7 Coverage Options.
2. Service Repair - 3-Day repair time on most CPU's and Peripherals.
3. Onsite Service - Labor Only - 8 a.m. to 5 p.m, Monday to Friday excluding holidays , Same-Day On-site Repair Options.
4. Help Desk - 8 a.m. to 5 p.m, Monday to Friday excluding holidays , Certified, Trained & Experienced Technicians.
Technology is a significant investment, and it pays to protect your IT systems from costly downtime. With Logic, you get fast resolutions, high uptime, and increased productivity at a low cost.