The hardware upgrade installation support process can
be divided into three stages: before, during and after.
The main activities for each stage are described in
more details below:
The site survey and site preparation must first be performed.
A detailed description of the site is covered. Before
the actual installation takes place, there will be a pre-installation
meeting. This meeting would involve the Logic Hyper Link
System's Project Team (Project Manager with representative
from Hardware, Software and Sales divisions) to sit down
with the customer’s Project Team to discuss activities
involved during the installation process of hardware and
software. The proposed schedule is discussed and any resources
needed from the customer will also be formalized. This
meeting usually takes place at least 1 week prior to the
Logic Hyper Link Systems will then manage the delivery
of the hardware, software and its installation in the
A Customer Engineer installs the hardware components
and the software (Operating System and subsystem). The
equipment (tape drives, printers, terminals, etc.) are
then tested for working condition. The customer engineer
will also do some basic configurations of the system
and will demonstrate on the operation of the hardware
components (printers, tape drives terminals, and CPU)
to the customer.
Once all the equipment and system software has been
installed, there will be a post-installation meeting.
Logic Hyper Link System's Project Team and the customer
project team will discuss the activities that took place
during the installation process. The system setup will
be explained to the customer, and all queries regarding
the system will be discussed.